FREQUENT ASKED QUESTIONS

Frequently Asked Questions (FAQ)

  1. What makes Banarasi silk dupattas special?

Banarasi silk dupattas are renowned for their intricate weaving, luxurious texture, and timeless elegance. Each piece is handcrafted by skilled artisans, often featuring delicate zari work, making them a unique symbol of India’s rich textile heritage.

  1. How do I care for my Banarasi silk dupatta?

To ensure your dupatta lasts for years, follow these care tips:

  • Dry clean only to avoid damaging the silk and zari work.
  • Store in a cool, dry place, ideally wrapped in muslin cloth to allow the fabric to breathe.
  • Avoid exposing the dupatta to direct sunlight for prolonged periods to prevent color fading.
  1. Are all your dupattas handwoven?

Yes, all our Banarasi silk dupattas are handwoven by skilled artisans in Banaras using traditional techniques passed down through generations.

  1. Can I place a custom order for a dupatta?

Yes, we offer custom-made dupattas based on your preferences. You can contact us at [email address] to discuss design, color, and pattern options. Please note that custom orders may take additional time for processing.

  1. How long does it take to receive my order?
  • Domestic Orders: Typically delivered within [5 to 7] business days after processing.
  • International Orders: Delivery usually takes [14 to 20 ] business days, depending on the shipping destination and customs procedures. You will receive tracking information once your order is shipped.
  1. Do you ship internationally?

Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location and the package weight.

  1. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the shipping provider’s website.

  1. What is your return and exchange policy?
  • We accept returns and exchanges within 2 days of delivery. The product must be unused, in its original condition, with all tags attached.
  • Please note that custom-made items and sale items are non-returnable. For more details, visit our [Return and Exchange Policy] page.
  1. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • PayPal
  • [Any other payment methods like UPI, Bank Transfers, etc.]
  1. How can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. Contact us at kajal.sgi@gmail.com as soon as possible with your order details. Once the order is processed for shipping, cancellation or modification may not be possible.

  1. What if I receive a damaged or incorrect product?

We apologize for any inconvenience caused. If you receive a damaged or incorrect item, please contact us within 2 days of delivery at kajal.sgi@gmail.com with your order number and photos of the issue. We will arrange for a replacement or refund as per your preference.

  1. Do you offer gift wrapping services?

Yes, we offer complimentary gift wrapping upon request. You can select the gift wrap option during checkout, and we’ll ensure your dupatta is beautifully packaged.

  1. Can I contact you for bulk or wholesale orders?

Absolutely! We offer bulk and wholesale pricing for select orders. Please reach out to us at [email address] with your requirements, and we’ll be happy to assist you.

  1. How can I stay updated on new collections and offers?

You can sign up for our newsletter at the bottom of the website to receive updates on new collections, special offers, and exclusive promotions. You can also follow us on Instagram and Facebook for the latest news and trends.