SHIPPING | EXCHANGES | RETURN

Shipping Locations / Timeline / Charges

Shipping Locations:

  1. Domestic Shipping:
    • All major cities and towns across India, including metropolitan areas and rural locations.
  1. International Shipping:
    • Select countries worldwide, including the USA, Canada, UK, Australia, and various countries in Europe and Asia.

Shipping Timeline:

  1. Domestic Shipping:
    • Standard Delivery: Typically 5-7 business days, depending on the location.
    • Express Delivery: 1-3 business days for select regions, available at an additional charge.
  1. International Shipping:
    • Standard International Shipping: Generally takes 15-20 business days, depending on the destination and customs clearance.
    • Express International Shipping: 3-7 business days, available at a higher shipping rate.

Shipping Charges:

  1. Domestic Shipping Charges:
    • Standard shipping: ₹50-₹100, based on the order amount and location.
    • Free shipping on orders above ₹1500.
  1. International Shipping Charges:
    • Charges vary by destination and weight, typically ranging from ₹1000 to ₹2500.
    • Shipping fees will be calculated at checkout, providing customers with transparency before completing their orders.
  1. Return Shipping:
    • Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.

By ensuring clear communication regarding shipping locations, timelines, and charges, Piku aims to provide a reliable and satisfying shopping experience for all customers.

 

Exchange Possibility and Timeline

Exchange Policy:

  1. Eligibility:
    • Exchanges are accepted for products that are unworn, unwashed, and in their original condition with tags attached.
    • Customers must initiate the exchange request within 2 days of receiving the item.
  1. Exchange Process:
    • Customers can contact our customer service team through email or phone to request an exchange.
    • Provide the order number, details of the item to be exchanged, and the reason for the exchange.
  1. Product Exchange:
    • Customers can exchange for a different size, color, or style of the same item, subject to availability.
    • If the requested exchange item is not available, customers may opt for store credit or a refund.

Exchange Timeline:

  1. Request Processing:
    • Upon receiving the exchange request, we will process it within 2-3 business days.
  1. Shipping the Exchange Item:
    • Once the returned item is received and inspected, the exchange item will be shipped within 3-5 business days.
  1. Return Shipping:
    • Customers are responsible for the return shipping costs unless the exchange is due to a defect or an error in fulfilling the order.
  1. Delivery of Exchange Item:
    • The delivery of the exchanged item typically takes 3-7 business days for domestic shipping and 7-15 business days for international shipping, depending on the location.

By maintaining a clear and efficient exchange policy, Piku aims to ensure customer satisfaction and foster trust in our brand.

 

Return Possibility and Timeline

Return Policy:

  1. Eligibility:
    • Returns are accepted for products that are unworn, unwashed, and in their original condition with tags attached.
    • Customers must initiate the return request within 7 days of receiving the item.
  1. Return Process:
    • To initiate a return, customers can contact our customer service team via email or phone, providing the order number and reason for the return.
    • Customers will receive instructions on how to return the item, including the return address.
  1. Return Conditions:
    • Items returned without prior approval or that do not meet the return criteria may not be eligible for a refund.

Return Timeline:

  1. Request Processing:
    • Upon receiving the return request, we will process it within 2-3 business days and send confirmation with return instructions.
  1. Shipping the Return Item:
    • Customers should ship the item back within 2 business days of receiving the return instructions.
    • Once the returned item is received at our facility, it will be inspected.
  1. Refund Processing:
    • After inspection, refunds will be processed within 5-7 business days.
    • Refunds will be issued to the original payment method used for the purchase.
  1. Delivery of Return Item:
    • The time taken for the returned item to reach us may vary based on the shipping method and location.

Return Shipping Costs:

  • Customers are responsible for the return shipping costs unless the return is due to a defect or an error in the order.

By providing a transparent return policy, Piku aims to ensure a hassle-free experience for customers, fostering trust and satisfaction with every purchase.

Quality and damaged if any

Quality Assurance:

  1. Craftsmanship:
    • At Piku, we prioritize quality in every piece we offer. Our dupattas are handcrafted by skilled artisans using traditional techniques, ensuring attention to detail and durability.
  1. Material Selection:
    • We use high-quality fabrics that are carefully sourced to maintain the authenticity and elegance of our products. Each fabric undergoes rigorous testing for durability and comfort.
  1. Quality Checks:
    • Every product goes through a thorough quality inspection before it is packed and shipped. This includes checking for any defects in color, or fabric quality.

Handling Damaged Items:

  1. Reporting Damage:
    • If a customer receives a damaged item, they should contact our customer service team within 48 hours of delivery. This ensures we can address the issue promptly.
  1. Return Process for Damaged Items:
    • Customers will be asked to provide a description and photographic evidence of the damage.
    • We will guide them through the return process, including instructions on how to return the damaged item.
  1. Replacement or Refund:
    • Once the damaged item is received and verified, customers can choose to receive a replacement or a full refund to their original payment method.
  1. Shipping Costs:
    • In cases of damage, Piku will cover return shipping costs and any shipping fees for sending a replacement item.

By maintaining high standards of quality and providing a clear process for handling damaged items, Piku aims to ensure customer satisfaction and uphold the brand's commitment to excellence.